Chiamaka Agim, a Lagos State resident and former Zenith Bank employee, has complained that over N4 million mysteriously vanished from her Zenith Bank account.
On Tuesday, January 10, 2023, the lady narrated her ordeal in a video posted to her Twitter page.
She claimed she was relaxing in her apartment on the evening of January 9, 2023, when she received three debit alerts totaling N4.039 million.
The Lagos resident also stated that she opened the bank account, which was empty of all her savings, while working at Zenith Bank.
“When I received the first alert around 8.25, I actually thought it was a WhatsApp message. I checked it and was shocked to see that it was an alert of N3.715 million,” she said.
“I was confused because I did not authorise any transaction, so I logged in to my bank app to check what was happening. That was when I got another debit alert of N222,000 and then I got the third one of N102,000.
Agim further said that Zenith Bank officials did not take her complaint seriously when she reported the incident at two branches of the bank in the Yaba area of the state on Tuesday.
She said was asked to write a letter of complaint, which she did and submitted at each Zenith Bank branch.
Meanwhile, Zenith Bank responding to the lady’s plight has written a two-page letter to one of its customers who watched over N4 million vanish from her account in 20 minutes.
In a response letter signed by Anyar Ikwor, Internal Control Unit, Zenith Bank noted it can only recover a sum of N800,500 out of the missing sum.
Ayim had earlier narrated that was called around 6 pm on Tuesday, 10 January 2023 by a bank official who notified her during the phone conversation that the transaction was done via her e-token.
The bank official further enquired that she must have given out the token pin. However, Ayim said she has never applied for a token or has one linked to her account.
However, Ayim said she has never applied for a token or has one linked to her account.
The Zenith bank customer explain that the bank official informed her that the 4 million transactions were sent to two accounts.
N3.71 million was sent to one Isah on Monday, 9, January 2022 at 8.28 pm, the same account received another N222,900 three minutes later. While another Abdulraham Sani received N102,000 15 minutes late at 8.48 pm.
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This is not the first time this incident will be occurring in the Nigerian banking sector.
In December 2021, Punch reports that only four top banks recorded a total of 477,405 unresolved customer complaints and most are related to fraud.
The banks are Zenith, Guaranty Trust Bank, United Bank for Africa, and Access Bank.
The reports also revealed that the number of unresolved complaints carried forward by the banks in 2021 grew by 172,399 from 305,791 recorded in December 2020.
For Zenith bank, a total of 166,314 complaints remained unresolved as of December 2021. This figure is almost double the amount recorded in 2021 (83,899).