The Lagos State Traffic Management Authority, or LASTMA, has revealed plans to introduce a special short code system that will make it simple for locals—especially drivers—to report traffic accidents and exchange real-time traffic data.
In an interview on Monday, LASTMA’s general manager, Olalekan Bakare-Oki, revealed this, pointing out that the program’s goal is to enhance public-agency accessibility and communication.
He clarified that in order to improve consumer comfort, a more straightforward, toll-free short code would soon take the place of the current long-digit contact line.
He stated, “The agency is working to ensure that we get a short code instead of the long digit that is currently running.”
He states that, pending final certification from telecom service providers, the system is anticipated to become operational in the next two to three weeks.
“Our call center will develop a free short code within the next two to three weeks. We’ve made all the required preparations and are just waiting for the network provider’s final permission,” he continued.
He stated, “The agency is working to ensure that we get a short code instead of the long digit that is currently running.”
According to him, the website will allow Lagos residents to report a variety of problems, like as emergencies, traffic jams, reckless driving, operational feedback, and other road-related difficulties.
Additionally, he disclosed that the organization currently runs a digital call center with ten responders who handle complaints and questions in Yoruba, English, and regional dialects.
He claims that LASTMA works closely with important emergency response organizations, including the police, the Lagos State Emergency Management Agency, the Lagos State Fire and Rescue Service, and the Lagos State Ambulance Service.
Bakare-Oki disclosed that between January and March, the agency received close to 300 calls, though he noted a temporary drop due to system adjustments linked to the ongoing transition.
“The system has been experiencing downtime because of the integration,” he said.
He expressed optimism that the short code rollout would significantly improve response efficiency and public engagement once fully operational.
“We assure residents that within the next two to three weeks, we will be fully back online with stronger capacity and improved service delivery,” he added.
